Shipping policy

Shipping Policy – Dr Organo

At Dr Organo, we are committed to delivering your Ayurvedic and herbal products safely and efficiently across India.

1. Shipping Coverage

We currently deliver across India to most serviceable pin codes through our trusted logistics partners.
Delivery availability may vary depending on location and courier serviceability.

2. Order Processing Time

  • Orders are processed within 24–48 hours after confirmation
  • Orders placed on weekends or public holidays will be processed on the next working day

3. Delivery Timeline

  • Estimated delivery time: 3 to 7 business days depending on your location
  • Remote areas may take longer
Please note: Delivery timelines are indicative and may vary due to external factors such as logistics delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

  • Free shipping may be offered on selected orders or above a minimum order value (if applicable)
  • Standard shipping charges (if any) will be displayed at checkout

5. Order Tracking

Once your order is shipped, you will receive:
  • Tracking ID via SMS / Email
  • You can track your order through the courier partner’s website or via your account dashboard

6. Packaging & Safety

  • All products are securely packed to prevent damage during transit
  • Fragile items are carefully protected with appropriate packaging materials
We ensure safe packaging similar to industry standards to reduce transit damage risks.

7. Delivery Attempts

  • Our delivery partner will attempt delivery up to 2–3 times
  • If unsuccessful, the order may be returned to our warehouse
Please ensure your phone is reachable at the time of delivery.

8. Delays & Exceptions

While we strive for timely delivery, delays may occur due to:
  • Courier issues
  • Natural conditions
  • High order volumes
  • Incorrect shipping details
Dr Organo is not liable for delays caused by third-party logistics partners, but we will assist you in tracking and resolving issues.

9. Incorrect Address / Failed Delivery

  • If incorrect address or contact details are provided, delivery may fail
  • Re-shipping charges may apply in such cases
Dr Organo is not liable for delays caused by third-party logistics partners, but we will assist you in tracking and resolving issues.

10. Damaged or Missing Items

If you receive:
  • Damaged product
  • Missing items
Please contact us within 48 hours of delivery with:
  • Order ID
  • Photos / proof

11. Contact Us

For any shipping-related queries:
dr.oregano

search product